Privacy Policy

Privacy Policy

Last updated: 30 December 2025

This Privacy Policy ('Privacy Policy' or 'Policy') applies to the Psychic Reading website operated by or provided by Smart Gravity LLC (collectively, 'we', 'us' or 'our'). This Policy explains how we collect, use, disclose, and protect information when you access or use the Site and any related services (including account registration, chat, phone or video connections, and customer support).

By accessing or using the Site, you acknowledge you have read and understood this Policy. If you do not agree, your only remedy is to stop using the Site.

We may update this Policy from time to time. If there is a material change, we will notify you through the Site or other reasonable means. Your continued use of the Site after changes become effective constitutes acceptance of the updated Policy.

This Policy explains:

• What information we collect
• How we use information
• How we share information
• How we store and protect information
• Your rights and choices
• International transfers
• Children’s privacy
• How to contact us

1. What information do we collect?

We collect information you provide directly, information collected automatically when you use the Site, and information from third parties where permitted by law.

Information you provide may include:

• Account information (name, email address, username, password)
• Billing information (payment method details and transaction history; payment card data is typically processed by our payment provider)
• Profile details you choose to share (e.g., birthdate/birth time, general location, and preferences)
• Support communications (messages sent to customer support and dispute resolution details)
• User-generated content (reviews, ratings, and messages you send through the platform)
• Session content (chat logs or session notes if you use chat features, and any content you voluntarily share during a session)
• We may also collect sensitive information only if you choose to share it during a session (e.g., health, legal, or financial details). We encourage you not to share sensitive details unless necessary, and we do not require it to use the Site.
• Information collected automatically may include:

2. How do we use information?

We use information to operate, maintain, and improve the Site and to provide services you request. We may use your information to:

• Create and manage your account
• Facilitate sessions and deliver platform features (including chat, scheduling, and session access)
• Process payments, prevent fraud, and handle refunds or disputes
• Provide customer support and respond to inquiries
• Personalize your experience (e.g., recommending advisors, remembering preferences)
• Send service-related messages (e.g., confirmations, security alerts, policy updates)
• Send marketing communications where permitted by law (you can opt out at any time)
• Monitor and improve performance, troubleshoot issues, and develop new features
• Enforce our Terms, protect safety and integrity, and comply with legal obligations

3. How do we share information?

We do not sell your personal information. We may share information as described below:

• Service providers: vendors who help us run the Site (hosting, analytics, payment processing, customer support, communications, fraud prevention). They may access information only to perform services for us.
• Advisors and session delivery: if you initiate a reading, we share information necessary to facilitate the session (e.g., your first name or username, session messages, and relevant details you provide).
• Legal and safety: we may disclose information if required by law, court order, or to protect rights, safety, and security, prevent fraud, or investigate misuse.
• Business transfers: information may be transferred as part of a merger, acquisition, financing, or sale of assets, subject to appropriate safeguards.
• With your consent: we may share information for other purposes you explicitly authorize.

4. How do we store and protect information?

We use administrative, technical, and physical safeguards designed to protect information from unauthorized access, loss, misuse, and alteration. These safeguards may include encryption in transit, access controls, monitoring, and vendor security reviews.

No method of transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your login credentials and for any activity under your account.

We retain information only as long as necessary for the purposes described in this Policy, including to comply with legal obligations, resolve disputes, enforce agreements, and maintain business records.

5. What are my rights and choices?

Depending on your location, you may have rights regarding your personal information, including access, correction, deletion, restriction, portability, and objection to certain processing.

You may also have the right to opt out of certain uses, such as marketing communications and some forms of targeted advertising.

To exercise your rights, you can update account settings where available or contact us using the details in the 'Contact Us' section.

Marketing emails include an unsubscribe link. Transactional and service-related communications may still be sent even if you opt out of marketing.

6. International transfers

We may process and store information in countries other than where you live, including the United States. These countries may have different data protection laws.

Where required, we use appropriate safeguards for international transfers, such as contractual protections and other lawful transfer mechanisms.

7. Children’s privacy

The Site is not intended for children under 18 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children.

If you believe a child has provided personal information, contact us and we will take appropriate steps to delete it.

8. Important disclosure about psychic services

Psychic readings are intended for entertainment and spiritual guidance purposes. Advisors are not licensed medical, legal, financial, or mental health professionals unless expressly stated, and the Site does not provide professional advice.

You should not rely on psychic services as a substitute for professional advice. For medical, legal, financial, or mental health concerns, seek guidance from qualified professionals.

If you are in crisis or at risk of harm to yourself or others, contact local emergency services immediately.

9. Contact Us

If you have questions about this Privacy Policy or our privacy practices, you can contact us using the methods provided on the Site.

You may also contact us to request access to, correction of, or deletion of your personal information, subject to applicable law.